Sexual health services are available to everyone, regardless of sex, age, ethnic origin and sexual orientation.
Remember that we are here to help you and we are working hard to improve quality of our services.
If you have any question at any time, don't hesitate to ask our staff who are here to help.
If you have a disability and have special requirements, or if English is not your first language, you should speak to the staff at the clinic before visiting.
Follow these steps shown below to receive the high quality service from PULSE team.
1.How it works? If you visit our clinic for the first time, you are usually asked to fill in a form with your name and contact details on our computer database system called PISS (PULSE information Service System). Depending on the reason for your visit, you will be asked to identify what service you wish to get today.
2. Please take a seat and wait to be called. Then receive your queue ticket printed out from the printer, take a seat until your queue number has been called on the TV screen. Once called, go straight to the consultation room.
3. Services. The services are provided by licensed medical doctors, experienced counselors, licensed nurse, licensed medical technologist and team of assistant. As part of your consultation, you may be asked some personal questions, such as your medical and sexual history, what methods of prevention you use, and other questions about your sex life and sexual partners. If you need to be tested for sexually transmitted infections (STIs), you may need to provide a blood or urine sample. Depending on what the problem is some women may also need to have an vaginal exam, which is similar to cervical screening, and men may need to have some samples taken from their penis, throat or anus/rectum for 11 infections screening (don't worry it's painless).
All information regarding your visit will be treated completely confidential. This means that your personal details and any information about the tests or treatments you have received will not be shared with anyone outside the clinic without your permission (we don't have to report anything to our government). If you are between the ages of 14 and 17, your details will still be treated confidentially, and nobody in your household will be contacted without your permission. However, staff may encourage you to talk to your parents, guardian or another trusted adult.
It's fine to take a friend with you for support. If you need to have an examination, you should be offered a chaperone. This means that someone else can be with you when you have the examination.
4. Payment. After consultation and examination is done, double confirm everything with our provider then you can proceed to payment. You can pay using cash, credit card, domestic bank transfer and some cases PayPal.
5. Medication. Then if there's any medication or treatment ordered, you will received the medication or treatment accordingly. Again, don't forget to double check with our staff about the information of the tests, treatment and if there's any follow up appointment needed.
Live a healthy life with P U L S E.