&lt;h2&gt;&amp;nbsp;&lt;/h2&gt;
&lt;h2&gt;&lt;span style=&quot;color: #ff99cc;&quot;&gt;&lt;strong&gt;Frequently Asked Questions (FAQ) about PULSE CLINIC (Social Enterprise) Manila&#39;s Online Medication Refill Service (RefillXpress)&lt;/strong&gt;&lt;/span&gt;&lt;/h2&gt;
&lt;hr /&gt;
&lt;h4&gt;&lt;span style=&quot;color: #ff99cc;&quot;&gt;&lt;strong&gt;1. What is RefillXpress?&lt;/strong&gt;&lt;/span&gt;&lt;/h4&gt;
&lt;p&gt;&lt;strong&gt;&lt;span style=&quot;text-decoration: underline;&quot;&gt;&lt;a href=&quot;https://www.pulse-clinic.com/medication-express-refill&quot;&gt;RefillXpress&lt;/a&gt;&lt;/span&gt;&lt;/strong&gt;&lt;span style=&quot;color: #99ccff;&quot;&gt; is an &lt;/span&gt;&lt;span style=&quot;text-decoration: underline;&quot;&gt;&lt;strong&gt;&lt;a href=&quot;https://pulse-clinic.com.ph/booking&quot;&gt;online medication refill service&lt;/a&gt;&lt;/strong&gt;&lt;/span&gt;&lt;span style=&quot;color: #99ccff;&quot;&gt; offered by PULSE CLINIC (Social Enterprise) Manila. It allows patients to request and receive their prescriptions without needing to visit the clinic in person.&lt;/span&gt;&lt;/p&gt;
&lt;h4&gt;&lt;span style=&quot;color: #ff99cc;&quot;&gt;&lt;strong&gt;2. How do I request a medication refill?&lt;/strong&gt;&lt;/span&gt;&lt;/h4&gt;
&lt;p&gt;&lt;span style=&quot;color: #99ccff;&quot;&gt;You can request a medication refill through the PULSE Online Patient Portal (POPP) or by using the &lt;/span&gt;&lt;span style=&quot;text-decoration: underline;&quot;&gt;&lt;strong&gt;&lt;a href=&quot;https://pulse-clinic.com.ph/booking&quot;&gt;E-DOC application&lt;/a&gt;&lt;/strong&gt;&lt;/span&gt;&lt;span style=&quot;color: #99ccff;&quot;&gt; on our website. You can also schedule a virtual consultation if needed.&lt;/span&gt;&lt;/p&gt;
&lt;h4&gt;&lt;span style=&quot;color: #ff99cc;&quot;&gt;&lt;strong&gt;3. What medications can be refilled through RefillXpress?&lt;/strong&gt;&lt;/span&gt;&lt;/h4&gt;
&lt;p&gt;&lt;strong&gt;&lt;span style=&quot;text-decoration: underline;&quot;&gt;&lt;a href=&quot;https://www.pulse-clinic.com/medication-express-refill&quot;&gt;RefillXpress&lt;/a&gt;&lt;/span&gt;&lt;/strong&gt;&lt;span style=&quot;color: #99ccff;&quot;&gt; covers a wide range of medications for chronic conditions such as hypertension, diabetes, hypercholesterolemia, &lt;/span&gt;&lt;span style=&quot;text-decoration: underline;&quot;&gt;&lt;strong&gt;&lt;a href=&quot;https://pulse-clinic.com.ph/mental-health&quot;&gt;mental health treatments&lt;/a&gt;&lt;/strong&gt;&lt;/span&gt;&lt;span style=&quot;color: #99ccff;&quot;&gt;, and preventive care like birth control and &lt;/span&gt;&lt;span style=&quot;text-decoration: underline;&quot;&gt;&lt;strong&gt;&lt;a href=&quot;https://pulse-clinic.com.ph/hiv-prep&quot;&gt;HIV PrEP&lt;/a&gt;&lt;/strong&gt;&lt;/span&gt;&lt;span style=&quot;color: #99ccff;&quot;&gt;. Check our &lt;/span&gt;&lt;span style=&quot;text-decoration: underline;&quot;&gt;&lt;strong&gt;&lt;a href=&quot;https://pulse-clinic.com.ph/&quot;&gt;website&lt;/a&gt;&lt;/strong&gt;&lt;/span&gt;&lt;span style=&quot;color: #99ccff;&quot;&gt; for a full list.&lt;/span&gt;&lt;/p&gt;
&lt;h4&gt;&lt;span style=&quot;color: #ff99cc;&quot;&gt;&lt;strong&gt;4. Is a doctor&#39;s consultation required?&lt;/strong&gt;&lt;/span&gt;&lt;/h4&gt;
&lt;p&gt;&lt;span style=&quot;color: #99ccff;&quot;&gt;A doctor&amp;rsquo;s consultation may be required depending on the medication. If you haven&amp;rsquo;t had a recent consultation, you can opt for a&amp;nbsp;&lt;/span&gt;&lt;strong data-start=&quot;604&quot; data-end=&quot;620&quot;&gt;&lt;span style=&quot;text-decoration: underline;&quot;&gt;&lt;a href=&quot;https://pulse-clinic.com.ph/teleconsult&quot;&gt;TeleConsult&lt;/a&gt;&lt;/span&gt;&lt;/strong&gt;&lt;span style=&quot;color: #99ccff;&quot;&gt; to discuss your health and prescription needs with one of our doctors.&lt;/span&gt;&lt;/p&gt;
&lt;h4&gt;&lt;span style=&quot;color: #ff99cc;&quot;&gt;&lt;strong&gt;5. Can I refill controlled substances or prescription narcotics through RefillXpress?&lt;/strong&gt;&lt;/span&gt;&lt;/h4&gt;
&lt;p&gt;&lt;span style=&quot;color: #99ccff;&quot;&gt;No, controlled substances and prescription narcotics are not eligible for refills through&amp;nbsp;&lt;/span&gt;&lt;strong&gt;&lt;span style=&quot;text-decoration: underline;&quot;&gt;&lt;a href=&quot;https://www.pulse-clinic.com/medication-express-refill&quot;&gt;RefillXpress&lt;/a&gt;&lt;/span&gt;&lt;/strong&gt;&lt;span style=&quot;color: #99ccff;&quot;&gt;. This service is only available for non-controlled medications.&lt;/span&gt;&lt;/p&gt;
&lt;h4&gt;&lt;span style=&quot;color: #ff99cc;&quot;&gt;&lt;strong&gt;6. How long will it take to receive my medication after requesting a refill?&lt;/strong&gt;&lt;/span&gt;&lt;/h4&gt;
&lt;p&gt;&lt;span style=&quot;color: #99ccff;&quot;&gt;Once your prescription is processed, delivery can take from same-day to 3-5 business days depending on the delivery method you choose. We offer multiple delivery options, including mail, or pickup at any PULSE CLINIC&amp;nbsp;(Social Enterprise) and Pharmacy branch.&lt;/span&gt;&lt;/p&gt;
&lt;h4&gt;&lt;span style=&quot;color: #ff99cc;&quot;&gt;&lt;strong&gt;7. How can I pay for my medication?&lt;/strong&gt;&lt;/span&gt;&lt;/h4&gt;
&lt;p&gt;&lt;span style=&quot;color: #99ccff;&quot;&gt;You can pay for your medication online through our secure payment system on the website. We accept major credit/debit cards, bank transfers, and online payment platforms.&lt;/span&gt;&lt;/p&gt;
&lt;h4&gt;&lt;span style=&quot;color: #ff99cc;&quot;&gt;&lt;strong&gt;8. Is the service available to all patients?&lt;/strong&gt;&lt;/span&gt;&lt;/h4&gt;
&lt;p&gt;&lt;span style=&quot;color: #99ccff;&quot;&gt;Yes,&amp;nbsp;&lt;/span&gt;&lt;strong&gt;&lt;span style=&quot;text-decoration: underline;&quot;&gt;&lt;a href=&quot;https://www.pulse-clinic.com/medication-express-refill&quot;&gt;RefillXpress&lt;/a&gt;&lt;/span&gt;&lt;/strong&gt;&lt;span style=&quot;color: #99ccff;&quot;&gt; is available to both existing and new patients. If you&#39;re a new patient, you may need to schedule an initial consultation through&amp;nbsp;&lt;/span&gt;&lt;strong data-start=&quot;604&quot; data-end=&quot;620&quot;&gt;&lt;span style=&quot;text-decoration: underline;&quot;&gt;&lt;a href=&quot;https://pulse-clinic.com.ph/teleconsult&quot;&gt;TeleConsult&lt;/a&gt;&lt;/span&gt;&lt;/strong&gt;&lt;span style=&quot;color: #99ccff;&quot;&gt;.&lt;/span&gt;&lt;/p&gt;
&lt;h4&gt;&lt;span style=&quot;color: #ff99cc;&quot;&gt;&lt;strong&gt;9. Can I request a refill for a medication that wasn&amp;rsquo;t prescribed by PULSE CLINIC?&lt;/strong&gt;&lt;/span&gt;&lt;/h4&gt;
&lt;p&gt;&lt;span style=&quot;color: #99ccff;&quot;&gt;If you have a prescription from another healthcare provider, we may still be able to assist you with the refill after reviewing your medical history. Please contact our clinic for more details.&lt;/span&gt;&lt;/p&gt;
&lt;h4&gt;&lt;span style=&quot;color: #ff99cc;&quot;&gt;&lt;strong&gt;10. What if I have questions or issues with my medication refill?&lt;/strong&gt;&lt;/span&gt;&lt;/h4&gt;
&lt;p&gt;&lt;span style=&quot;color: #99ccff;&quot;&gt;If you have any questions or concerns regarding your medication or refill request, you can contact our support team via email at&amp;nbsp;&lt;/span&gt;&lt;span style=&quot;text-decoration: underline;&quot;&gt;&lt;strong&gt;&lt;a href=&quot;mailto:pulseliving@pulse-clinic.com&quot;&gt;pulseliving@pulse-clinic.com&lt;/a&gt;&lt;/strong&gt;&lt;/span&gt;&lt;span style=&quot;color: #99ccff;&quot;&gt;&amp;nbsp;or by phone at&lt;/span&gt;&amp;nbsp;&lt;span style=&quot;text-decoration: underline;&quot;&gt;&lt;span style=&quot;color: #ffffff;&quot;&gt;&lt;strong&gt;&lt;a href=&quot;https://wa.me/+639171245497&quot;&gt;+639171245497&lt;/a&gt;&lt;/strong&gt;&lt;/span&gt;&lt;/span&gt;.&lt;/p&gt;
&lt;h4&gt;&lt;span style=&quot;color: #ff99cc;&quot;&gt;&lt;strong&gt;11. Can I get my medication delivered to any address?&lt;/strong&gt;&lt;/span&gt;&lt;/h4&gt;
&lt;p&gt;&lt;span style=&quot;color: #99ccff;&quot;&gt;Yes, you can have your medication delivered to any address within our service area. You can also choose to pick it up from one of our branches.&lt;/span&gt;&lt;/p&gt;
&lt;h4&gt;&lt;span style=&quot;color: #ff99cc;&quot;&gt;&lt;strong&gt;12. How do I know if my refill request is approved?&lt;/strong&gt;&lt;/span&gt;&lt;/h4&gt;
&lt;p&gt;&lt;span style=&quot;color: #99ccff;&quot;&gt;After you submit your refill request, you will receive a notification via email or SMS confirming the approval or requesting any additional information. If a consultation is needed, we will schedule it for you.&lt;/span&gt;&lt;/p&gt;
&lt;p&gt;&lt;span style=&quot;color: #99ccff;&quot;&gt;For further inquiries or to get started with&lt;/span&gt; &lt;strong&gt;&lt;span style=&quot;text-decoration: underline;&quot;&gt;&lt;a href=&quot;https://www.pulse-clinic.com/medication-express-refill&quot;&gt;RefillXpress&lt;/a&gt;&lt;/span&gt;&lt;/strong&gt;&lt;span style=&quot;color: #99ccff;&quot;&gt;, visit our&lt;/span&gt; &lt;span style=&quot;text-decoration: underline;&quot;&gt;&lt;strong&gt;&lt;a href=&quot;https://www.pulse-clinic.com/&quot;&gt;website&lt;/a&gt;&lt;/strong&gt;&lt;/span&gt; &lt;span style=&quot;color: #99ccff;&quot;&gt;or contact our support team.&lt;/span&gt;&lt;/p&gt;

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